How much does a portrait cost?
It depends on the size and whether you want it framed. Every price on the sizes and prices page includes free UK delivery, and a photo printed as it is costs less than a portrait made from it. The preview is free and watermarked, so you can see the portrait before you decide whether you want one.
How does the memorial portrait work?
Upload one clear photo of your pet and pick one of five styles: oil, watercolour, charcoal, line or pastel. Verify your email and you can have up to three previews a day. Each is watermarked and saved for 30 days. You approve the one you want on screen, before you pay, and that is the picture we print, using its clean copy without the watermark.
Is it painted by hand?
No. Your portrait is made from your photo by image-generation software, in the style you choose. Your photo is sent to that software to make your preview. You see the portrait, and approve it, before anything is printed. It is an interpretation of your photo rather than an exact likeness. A photo printed as it is goes through no styling at all.
What photo should I use?
A clear, well-lit photo where their face and markings show: looking towards the camera works best. A 12-megapixel phone photo comfortably covers A3 and usually A2. We measure your photo's pixels against each print size before you pay; below 140 dpi a print looks soft, so we don't sell it.
Will the printed portrait look like the preview?
Yes. The picture you accept on screen is the picture we print: we use its clean copy without the watermark. The product preview shows any cropping needed for your chosen format.
What sizes and formats can I order?
Posters, framed posters, canvas, framed canvas, metal and wood prints, a mug, a water bottle and a digital download. Every size, finish and price is on the sizes and prices page, and we check your photo against each size before you pay.
How long does delivery take?
Each portrait is made to order. Allow 4 to 9 working days for standard delivery, which is free to UK addresses; your basket shows the estimated dates. Priority delivery is £4.99 and takes 3 to 6 working days; you choose it at checkout. If you need it by a certain date, email us and we will do our best.
Can I send it to someone as a gift?
Yes. Tick "This is a gift" in your basket and give their address as the delivery address at checkout. The parcel has no receipt and shows no prices. We cannot print or enclose a card, but you can add a note in the basket and we email it back to you to copy into your own. You will need a photo of their pet, so it is worth asking the family for one; our gift pages have a message you can copy.
What is a digital download?
The print-ready file, emailed to you as a link that works for 30 days. For a portrait it is the picture you approved, without the watermark. For a photo it is your own photo, cropped to the shape of an A3 print and not enlarged. Nothing is posted. In your basket you tick a box asking us to send it straight away, and you then lose the 14-day right to cancel a download.
What do you do with my uploaded photos?
They are used only to make your preview and your print, and never for anything else. Watermarked previews are saved for 30 days. If you do not order, the photo you uploaded is deleted after 30 days. If you do order, we keep the photo and the artwork for 90 days so we can reprint if something goes wrong, and then they go too.
Can I return it if I change my mind?
No. Each one is made from your photo, so the usual 14-day right to cancel does not apply (Consumer Contracts Regulations 2013, reg 28(1)(b)) and we cannot take one back for a change of mind. That is why you see and approve the portrait on screen before you pay, and check the crop of your photo before you add it to your basket. If it arrives damaged, misprinted or not what you ordered, tell us as soon as you can with your order reference and a photo, and we'll reprint or refund. This doesn't limit your rights under the Consumer Rights Act 2015.
Who runs Small Goodbyes, and how do I contact you?
Craig Fearn runs Small Goodbyes on his own, as a UK sole trader. Email hello@smallgoodbyes.com, or write to 124 City Road, London, EC1V 2NX. There is no phone line; Craig replies to email within 2 working days. One of two independent print partners makes and posts each order.
A portrait starts with one photo you already have: create their portrait, or print their photo as it is. Every size is on sizes and prices.